Terms of Use

Introduction

These terms of use govern your purchases from, and your use of, the www.iCareSup.com website and forms a contract between you and iCareSup, a business entity operated by L.B. Resources Ltd, as agent for its principals, having its business address at Suite 1104 Crawford House, 70 Queen’s Road Central, Hong Kong (hereinafter “LBR”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

 

Confirmation

Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

 

Payment

You may pay with either credit or debit cards as accepted by us. PayPal banking services manage all of our banking transactions. iCareSup does not store any credit card numbers.

 

Payment by card

Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by PayPal with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit/debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, iCareSup may automatically cancel your order.

 

Promo codes

Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.

 

Taxes

All prices shown on our website, www.iCareSup.com, are excluding any VAT. In case an order will be shipped to a delivery address where VAT is applicable in such a country, please note that the VAT is the responsibility of the customer in which country the product will be delivered to.

Please note that in case of an order is shipped to a delivery address where you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address, you will be responsible for payment of such import duties and taxes. It should be noted that iCareSup has no control over these charges and, since these charges are different for different countries, iCareSup cannot predict their amount. iCareSup advises you to contact your local customs office for further information.

 

Ordering

Orders made in another person’s name without the person’s consent will be reported to the authorities. iCareSup holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel iCareSup to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Consumers have the right to return the order, where applicable, within 7 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact iCareSup in order to get an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, iCareSup should be contacted within 7 days for information about compensation.

 

Warranty

Warranty term: This warranty covers manufacturing defects on the product itself (damaged or defective packing). To have replacement covered under this warranty performed, please use our contact form on the “contact us” page. In the e-mail, you need to specify your name, address, order number and a detailed description of the issue. Finally, write ‘reclaim of purchase’ as the subject of the e-mail or letter. Return shipping is paid by iCareSup. If iCareSup cannot find any defects described above, the product will be sent back to the customer.

Note that replacements will not be made if any damaged or defective product is caused by obvious intentional act and/or improper handling.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

 

Personal information

When shopping with iCareSup we will save some of your data to fulfill your purchase. iCareSup treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. iCareSup may also use cookies, for example in order to improve your experience of the website.

 

Product

iCareSup has the right to adjust prices, add additional cost change product assortment and related information without notice. The purpose of product images and information texts made available by iCareSup is to reflect the products as much as possible. While we try to ensure that all content on this website is accurate, errors may occur. iCareSup cannot guarantee that all product images accurately reflect the true appearance of the products, all product images should be seen as illustrations. The product images may differ depending on the color settings on your computer.

 

Delivery and cancellations

iCareSup ships to most Asian countries. Deliveries are made in cooperation with the postal services and selected local couriers or logistics entities. Once an order is processed, it cannot be canceled. Cancellation is only accepted where the order is not shipped within the stipulated time or if such order is not received within the stated time period.

In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with iCareSup either by email or telephone. If a product has been discontinued iCareSup has the right to cancel the purchase and refund the paid amount to the customer. iCareSup will notify the customer of a replacement or equivalent products if available.

 

Complaints Terms

It is important that you as a customer carefully check your goods/products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 7 days from receiving the product.

Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for the complaint and we will get back to you shortly. The same applies to returns. Defective products returned to iCareSup should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. iCareSup has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, iCareSup will send the product back to the customer.

 

Liability

iCareSup responsibility for errors in connection to delivery is limited to existing conditions of sale. iCareSup bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

 

Force majeure

iCareSup shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new/amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

 

Intellectual property rights

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by iCareSup or its principals, subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, is prohibited without the permission of iCareSup.

 

User content

The www.iCareSup.com website may include user-generated content from for example social media applications. iCareSup does not claim any ownership in rights in such content (images, photos, and videos, etc.) and takes no legal responsibility for it. In case you suspect a violation of copyright or any other right, or otherwise is offended by such content, please contact our customer service.

 

Retention of title

All titles or rights to all products remain with iCareSup until full payment is received by us.

 

Fraud

All frauds will be reported to the appropriate authorities and iCareSup reserves the right to cancel the purchase if any suspicion is raised.

 

Governing law and jurisdiction

These terms and your use of the www.iCareSup.com website are governed by the Laws of Hong Kong and all consumers will subject themselves to the jurisdiction of the Courts in Hong Kong. To the extent permitted by law, Hong Kong courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to iCareSup’s right to prosecute a user at his/her place of residence.

 

Termination

iCareSup reserves the right to terminate your account and/or your use of the www.iCareSup.com website at its sole discretion. For example, if iCareSup suspects that you have breached these terms of use. Such termination can be made without prior notice.

 

Amendments

iCareSup may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and iCareSup. You should therefore periodically visit this page to review the then-current terms to which you are bound.

These terms of use were updated on 10 June 2019.

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